Triyan Insurtech has been assessing motor claims since before "digital transformation" was a phrase anyone used. We didn't buy the AI — we built all eleven agents on our own report format, so the report an insurer receives is exactly the one our surveyors have always produced.
Currently onboarding insurers directly. Membership for independent surveyors opening soon.
Pioneering one platform that links insurers, claimants, surveyors and workshops on a single claim.
We are pioneering a single platform that links insurers, claimants, surveyors and workshops on the same claim record — so communication is seamless, nothing waits on a phone call, and claims reach redressal faster.
The garage holding the vehicle uploads estimates, bills and repair photographs straight onto the case, and receives the work approval in its own portal — no WhatsApp forwards, no lost attachments.
Claims teams file a case, watch it move through survey and assessment, raise a query against a filed report, and download the finished report and its invoice the moment they are ready.
The surveyor sees every document and photograph in one place, builds the assessment with depreciation and GST computed live, and files the report the insurer and the garage are already waiting on.
No account, no password: the vehicle owner opens the one link their surveyor sends, unlocks it with their registration number, follows the claim stage by stage, uploads documents and photographs, and asks the surveyor, insurer or workshop a question — all on the same case.
How it works for claimants →For small claims under ₹50,000, the vehicle no longer has to wait for a site visit. A remote capture link and an AI video-assisted assessment bring the vehicle to the desk — and a person still confirms every figure.
The surveyor chooses who records it — the vehicle owner, the workshop, or both. The owner starts it with one tap from their Claimant Portal, the garage from its Workshop Portal; a secure single-use link covers anyone else. No app, no account.
Three plain choices: Guided video capture (a stencil outline for every angle, the photos taken from the video), Add photos with camera, or Add photos from gallery — where location stamping is mandatory and an unstamped photo is refused.
Stills are pulled from the video and read with the photos: damage traced, parts identified, each photo stamped with vehicle, time and place.
A reviewer checks the AI's draft and confirms the assessment. Only then is the Video Assisted Assessment Report generated.
The real screens, not a mockup reel. The first film follows one claim from the insurer's filing to the answered query, with an AI agent at every step; the second follows the surveyor's day to a filed report across nine report engines. Demo data throughout, and the AI's answers come from a demo connection reading the specimen documents you see on screen.
One motor claim from the insurer's filing to the answered query, with the AI layer working at every step: routing, document reading, damage detection traced on the photographs, photo forensics, the AI Assessment Report and the Initial Loss Assessment, the paperwork reader, policy and cost agents, compliance checks, nine report engines, a drafted reply to the insurer and the firm-wide AI Lab.
The surveyor's day from the dashboard's worklist to a filed report: documents and photographs read by the AI, the AI Assessment Report and ILA, the bill read into the assessment sheet, work approval, the fee invoice, compliance-checked generation across nine report engines, the submission and the insurer's download.
They sit across the whole case, not in a chat box beside it — reading the documents, pricing the lines, sweeping the caseload, answering the insurer. What none of them do is decide. Every figure on a filed report was accepted by the surveyor whose name is on it.
The three agents whose whole value is timing. Everything they find would also be found later — at Submit, at review, or by an insurer three weeks on, by which time the vehicle is repaired and the photograph can never be taken.
Reads the case's photographs and attached documents, offers what it found as suggestions for the Final Report's fields, and names which documents the case's own §14 answers still demand.
Suggests. A surveyor accepts or rejects every field.
Matches the damage already entered against the evidence on file: a windscreen priced with nothing photographed through the glass is a report an insurer will query, and neither the document checklist nor the shot list knows that.
No model call, in any branch. It is a rule the firm can read and correct.
Checks every photograph's own capture time and location against the accident it documents: a picture taken before the loss, weeks after it, or kilometres away from the rest of the set.
A contradiction is flagged, never judged. What it means is the surveyor's call.
The arithmetic layer. Both of these are checkable — every figure has a provenance you can put in front of an insurer, which is the difference between a suggestion and an opinion.
Checks that every GST rate is one the law recognises, that depreciation sits in a band GR.9 actually has, that nothing is priced above the quote without a remark saying why, and that §14's answers are backed by the documents they assert.
Only arithmetic can block a submission. A model's reading of prose is capped at a warning, always.
Prices a line from what this firm's own approved repairs have actually cost — a median of comparable past lines, not a model's guess at a fair price. Flags a figure already entered that sits far from that.
"Why Rs. 2,200?" has an answer: eleven comparable repairs in this zone came to that, and here they are.
The three that look at the firm rather than the case — running on a schedule, in front of an admin, changing nothing on their own.
Four sweeps over every open case: a case past the point photographs usually arrive with none on it, a large claim whose evidence is thin, a surveyor whose turnaround is slipping, an insurer disputing an unusual share of reports.
Raises an alert. No case is reassigned, held or re-priced by it.
Scores the firm's surveyors against one unassigned case — zone, current load, category experience, turnaround — and shows an admin a ranked recommendation with the reasoning behind each place.
Recommends. An admin assigns, and the record says who decided.
Does the rounds every night: did each scheduled job run, has any agent started failing, is any case sitting still, and what did the AI cost. Once a week it writes that up as a one-minute note for the owner.
Read-only. It restarts nothing and touches no case — it is the smoke alarm, not the fire brigade.
The work that used to start when everyone thought the case was closed: an insurer's query, an invoice that has to be right, and the fee that has to be collected.
When an insurer raises a request against a submitted report, reads the case, compares the disputed figure against comparable claims, and gives an admin a verdict plus a draft reply.
Drafts. A person posts it, and an insurer can always find out which human answered them.
Checks that the fee invoice carries the right tax — CGST+SGST within one state, IGST across two — against where the firm is registered and where the supply was made.
Finds a mistake, not a saving. Which tax applies is IGST Act §7 and §8, and it is not a choice.
Ages the fee ledger with tax deducted at source counted as paid, matches lump-sum payments to the invoices they settled, and drafts a polite reminder for each insurer that still owes.
Prepares, never sends. A person presses the button on every reminder.
Every agent run is logged against the case with what it was asked, what it answered, and what the person did with the answer — so an agent that keeps being overruled is visible as a number rather than a feeling.
The inspection takes an afternoon. What used to take days was everything around it: chasing papers, retyping figures, rechecking arithmetic and answering queries. Here is each of those steps, before and now.
Before: A claim arrives by phone or email and is retyped into a spreadsheet.
Now: The insurer files it in its own portal and names the garage. The papers are requested from the workshop the same minute.
✦ Insurer & Workshop portalsBefore: Chasing the garage and the claimant over WhatsApp for the RC, licence and policy.
Now: The workshop uploads to the claim, the claimant ticks off the surveyor's checklist from their own tracking link, and the RC, licence, policy and claim form are read straight into the Final Report.
✦ Document IntelligenceBefore: A gallery dump with no proof of when or where anything was taken.
Now: The claimant or the garage records a stencil-guided walkaround on their phone and the photos come out of the video. Every photo is stamped with vehicle, time and place — a gallery photo without a location is refused — then read for damage and checked against the accident it claims to show.
✦ AI Survey · Photo ForensicsBefore: Sixty rows typed off the dealer's estimate; depreciation and GST worked by hand.
Now: The repairer's estimate and bill are read into the sheet; depreciation, GST and IMT-23 shares compute live; every line is compared with what past repairs actually cost.
✦ Paperwork reader · Smart Cost PredictionBefore: Mistakes found by the insurer, weeks after the report was filed.
Now: Tax rates, depreciation bands, over-quote lines and missing evidence are flagged before the Submit button — with the rule that triggered each one.
✦ Compliance QC · Evidence GatheringBefore: A PDF forwarded to the garage and a phone call to confirm it arrived.
Now: Generated from the assessment, delivered to the garage's portal, and its acknowledgement recorded on the claim.
✦ Workshop portalBefore: Six documents built one by one, each a chance to disagree with the others.
Now: Final Survey, Spot, Bill Check, Hindi letter, IDV and Nil Dep from one set of figures — and the insurer downloads them the moment they are filed.
✦ Report engineBefore: Back-and-forth emails over a figure nobody can find the reasoning for.
Now: The disputed line is compared with similar claims and a reply is drafted with its evidence, for a person to send.
✦ Discrepancy ResolutionBefore: The vehicle owner rings the surveyor, the garage and the insurer in turn — and gets three different answers.
Now: One link from the surveyor, opened with the vehicle number: a dated timeline of the claim, everyone's contacts, every document and photo, and a question to the surveyor, insurer or garage answered on the same page — Triyan in copy.
✦ Claimant PortalBefore: Invoices and tax deducted at source reconciled by hand; reminders forgotten.
Now: The right GST on every invoice, payments matched to what they settled, and a reminder drafted for each insurer that still owes.
✦ GST Treatment · Fee & ReceivablesBefore: Who is overloaded, which claim is stuck, what broke overnight — found out late.
Now: Each new case ranked to the right surveyor, open cases swept for risk every day, and a nightly round with a weekly note for the owner.
✦ Case Routing · Predictive Risk · Scheduled OpsThis isn't survey software adapted to fit an insurance workflow — it's our firm's own decades-old report structure, rebuilt so it fills itself instead of being typed by hand.
Labour, painting, metal, rubber, glass and IMT-23 lines work out depreciation, GST and the insured's share as each figure goes in.
Initial survey, under-repair and reinspection photos kept apart, each with its time and place where available.
Surveyors see their own caseload, admins the whole firm, insurers only their own filed cases, a claimant only the progress of their own claim. One record, a view for each.
Nothing is silently overwritten: an edit to a filed report leaves who, what and when on the case.
The fee invoice comes from the same figures as the report, and is approved before an insurer sees it.
Generating and submitting are two deliberate steps, so a draft can be revised freely before release.
Every report is built from the same claim record, so none is retyped from another — change a line once and every report that uses it changes with it.
A fixed sequence, the same one our surveyors have always followed — now tracked end to end instead of living across separate phone calls and spreadsheets.
An insurer files a claim, or a surveyor picks one up directly.
Claimant sees: Case filedRouted to a surveyor by zone; it appears on their dashboard.
Claimant sees: Surveyor assignedDocuments verified, photos captured across three visit stages.
Claimant sees: Photos & documents receivedLine items entered; depreciation, GST and totals compute live.
Claimant sees: Assessment in progressReport submitted to the insurer; invoice approved and released.
Claimant sees: Report submitted to insurerThe report is the part you see. Underneath, the platform watches for reused photographs, chases deadlines and keeps every question on the claim.
Every photograph is fingerprinted. A nightly scan flags the same picture turning up on two different claims — and a person decides what it means.
The case workflow on a phone: camera-only capture with the location recorded, and it keeps working without a connection — edits and photos queue, then sync when the signal returns.
A case nearing its deadline, or running overdue, raises an alert to the right person — within each person's own notification settings.
Insurer, workshop, claimant or Triyan: every question is asked and answered on the claim itself, and seen only by the person it is addressed to.
Submissions by month, zone and surveyor, turnaround times and an Excel export — worked out fresh each time, never a stale rollup.
Every report goes out on the letterhead the claim is issued under, with the surveyor's own details — Final Survey, Spot, Bill Check and the rest.
File intake details directly, watch the case move through survey and assessment, and download the filed report the moment it's ready — with an itemised invoice that matches it.
Talk to Us About PartnershipIndependent surveyors join as members: our case management, report engines and AI agents for your own client work, and a network working to one standard. Membership is opening soon — leave your details and we'll be in touch first.
Apply for MembershipUpload estimates, bills and repair photographs straight onto the claim, see where it stands, and receive the work approval in your own Workshop Portal — no WhatsApp forwards.
Join as a WorkshopIs your vehicle being surveyed by us? Track your claim, upload documents and photographs, and ask questions from the one link your surveyor sends you.
Whether you're an insurer evaluating a survey partner, a surveyor interested in membership, or a workshop — tell us a little and we'll come back to you directly. Waiting on your own claim's tracking link? Tell us here too.
Or email us at contact@triyan.co.in.
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